Frequently Asked Questions

The National Disability Insurance Scheme (NDIS) is an Australian government initiative that provides funding and support for Australians with a permanent and significant disability. It helps participants achieve their goals, increase independence, and participate in the community.

To be eligible for NDIS, you generally need to: be under 65 years old when you first apply, be an Australian citizen, permanent resident, or hold a Protected Special Category Visa, and have a permanent disability that significantly affects your ability to participate in everyday activities.

Getting started is easy! Simply contact us via phone, email, or our online referral form. Our team will guide you through the process, discuss your needs, and help you understand how we can support you with your NDIS plan.

We provide a comprehensive range of NDIS services including: Community Nursing, Personal Care and Daily Living Support, Community Access and Social Participation, Mental Health Support, Domestic Assistance, Transport Support, and Skill Building programs.

Yes! Our experienced team can help you prepare for your NDIS plan review by documenting your progress, identifying changing needs, and ensuring you get the support you need in your next plan.

With plan-managed NDIS, a plan manager handles your invoices and payments, giving you flexibility in choosing providers. With self-managed, you manage all finances yourself. We work with all management types and can help you understand which option suits you best.

EmpowerLink can assess a nursing or support enquiry only when the participant’s registered Support at Home provider formally arranges the agreed service through a documented third-party delivery arrangement. The registered provider remains responsible for care management, the service agreement and program obligations. EmpowerLink does not claim direct Support at Home provider approval.

Support at Home replaced the Home Care Packages Program and Short-Term Restorative Care Programme on 1 November 2025. A participant’s registered provider may engage a third-party organisation to deliver an agreed service. EmpowerLink can assess these referrals only when the registered provider formally arranges the service and retains responsibility for care management, the service agreement and program obligations.

EmpowerLink does not advertise itself as a directly approved Support at Home provider. Ask your registered provider whether it can formally arrange an agreed service with EmpowerLink. Private nursing and support enquiries can also be discussed directly.

Absolutely! We encourage family involvement in care planning. Family members provide valuable insights and can participate in care plan meetings, regular reviews, and day-to-day coordination with our care team.

Our mental health services include: psychosocial support, recovery-focused care, medication management, community access assistance, daily living skills development, and coordination with mental health professionals. We take a holistic, person-centered approach.

Yes, our experienced mental health support workers and clinical nurses work with people experiencing a range of conditions including depression, anxiety, PTSD, schizophrenia, and personality disorders. We provide individualized support tailored to each person's needs.

We prioritize consistency by assigning regular support workers who understand your needs and preferences. Our team maintains detailed care notes and communicates regularly to ensure seamless, ongoing support.

Our registered nurses provide: wound care and management, medication administration and management, continence care, PEG feeding, diabetes management, vital signs monitoring, chronic disease management, and clinical assessments.

Yes, all our nurses are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and maintain current registration. Many have additional qualifications in areas like wound care, mental health, and palliative care.

Absolutely! We work closely with GPs, specialists, and other healthcare providers to ensure coordinated, comprehensive care. Our nurses provide regular updates and can attend medical appointments when needed.

Yes, we provide compassionate palliative care services in the home. Our experienced nurses focus on comfort, dignity, and quality of life while supporting both the individual and their family during this important time.

Start dates depend on clinical needs, required records, staff matching, funding arrangements and current capacity. After intake, the team will explain what must be completed before the first planned visit and provide a realistic availability update.

Service frequency, notice arrangements and any minimum booking requirements are explained in the service agreement before care starts. Ask the intake team to confirm the terms that apply to your service.

EmpowerLink is based in Caboolture and prioritises Caboolture, Moreton Bay corridors and Brisbane Northside. Other Greater Brisbane enquiries are assessed according to service type, safe travel and current capacity. Contact us to confirm coverage for your address.

All our support workers undergo rigorous screening including: NDIS Worker Screening, National Police Checks, reference checks, skills assessments, and comprehensive orientation training. We match workers to clients based on skills, experience, and personality fit.

Yes! We encourage meet-and-greets before services commence. This helps ensure you're comfortable with your support worker and allows us to better understand your needs and preferences.

EmpowerLink works with NDIS participants and private clients. A Support at Home service can be considered only where the participant’s registered provider formally arranges the agreed service under a documented third-party delivery arrangement. The intake team can confirm whether a proposed funding and billing pathway is available before services begin.

No hidden fees! We provide transparent pricing upfront and explain all costs before you commit. Any travel or other charges are clearly communicated and agreed upon in advance.

Invoice frequency depends on your funding type and preferences. Typically, NDIS clients are invoiced fortnightly, while private clients may choose weekly, fortnightly, or monthly billing.