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Frequently Asked Questions
Find answers to common questions about our services and how we can help you.
How do I get started with EmpowerLink?
Getting started is easy! Simply call us on 1300 LINK ME (1300 546 563) or fill out our contact form above. We'll arrange a free consultation to discuss your needs and create a personalised care plan.
What funding options do you accept?
EmpowerLink is a registered NDIS provider and also works with private clients. For a Support at Home participant, we can assess an enquiry only when the participant's registered provider formally arranges the agreed service under a documented third-party delivery arrangement and retains responsibility for the program obligations.
How are service agreements explained?
Before services begin, we confirm the agreed scope, fees, responsibilities, notice arrangements and the process for requesting a change. Ask intake for the current agreement terms that apply to your service.
What areas do you service?
We primarily service Brisbane's Northside including Caboolture, Morayfield, Burpengary, Narangba, and surrounding areas. Check our service areas below or contact us to confirm we cover your location.
Will I get the same carer each time?
We prioritise consistency in care. We aim to match you with carers who best fit your personality and needs, and maintain continuity wherever possible.
How quickly can services start?
Tell us the requested start date. Intake will confirm a realistic option after checking the care plan, risks, equipment, funding, travel and appropriately skilled staff.
Service Areas
We assess nursing and disability-support referrals across Caboolture, Moreton Bay, Brisbane Northside and other Greater Brisbane locations.
Caboolture office
Unit 9, 73–75 King Street, Caboolture QLD 4510The map shows our Caboolture office. Mobile service availability is confirmed for each referral.
Caboolture & nearby (8 suburbs)
Moreton Bay corridors (8 suburbs)
Brisbane Northside assessment area (6 suburbs)
Other Greater Brisbane enquiries (1 suburbs)
Not sure if we service your area? Give us a call at 1300 LINK ME and we'll let you know.