A consistent wound-care plan, delivered and documented at home
Our nurses assess skin integrity, deliver treatment ordered by the authorised clinician, record wound progress and escalate signs of deterioration. The focus is safe continuity between hospital, GP, specialist and home.
What this service involves
Our nurses assess skin integrity, deliver treatment ordered by the authorised clinician, record wound progress and escalate signs of deterioration. The focus is safe continuity between hospital, GP, specialist and home.
Information for referrers
Referrers receive a clear intake checklist, confirmation of clinical fit and agreed reporting. Photos are collected only with consent and handled as health information—not sent to marketing analytics.
Who this service may suit
- NDIS participants seeking disability-related nursing supports that align with their approved plan
- Support at Home participants whose registered provider is seeking to arrange an agreed nursing service through a documented third-party delivery arrangement
- Private clients and families seeking self-funded nursing care after a written scope and fees are confirmed
- People with acute, chronic, surgical or disability-related wounds requiring community follow-up
- People at risk of pressure injury who need skin surveillance and an implemented prevention plan
- Hospital teams arranging a supported discharge with current wound instructions
Eligibility and funding
- The referral must identify the wound type, current treatment plan, required products, visit frequency and escalation pathway.
- NDIS funding is assessed against the participant’s plan and the disability relationship of the support; clinical treatment ordinarily funded by the health system may require clarification.
- For a Support at Home participant, service can begin only if their registered provider formally engages EmpowerLink for the agreed service under a documented third-party delivery arrangement. The registered provider remains responsible for care management, the service agreement and program obligations. EmpowerLink does not claim direct Support at Home provider approval.
- Private clients can request a written scope and quote. Care begins only after clinical fit, service capacity, fees, products or consumables, and the service agreement are confirmed.
Care that may be included after intake
The final scope is documented for the individual person after clinical, operational and funding review.
- Comprehensive wound and skin assessment within nursing scope
- Dressing changes and treatment delivery against current clinical orders
- Wound measurements, progress notes and consent-based clinical photography where appropriate
- Pressure injury prevention actions from an agreed multidisciplinary plan
- Education about dressing protection, skin checks and when to seek help
- Escalation to the GP, specialist, wound service or emergency care when indicated by the plan
From referral to planned visits
- 01
Clinical handover
Provide the discharge summary, wound plan, recent measurements or images, product list, comorbidities and treating-team contacts.
- 02
Baseline assessment
A nurse records the wound and surrounding skin, pain, risk factors, equipment and signs that require escalation.
- 03
Planned treatment
Visits follow the authorised plan, with infection prevention, product management and person-centred education.
- 04
Measure and communicate
Progress and deterioration are documented and shared with authorised clinicians at the agreed intervals.
Safety and clinical governance
- Complex wounds are allocated only when the nurse’s assessed competency matches the treatment plan.
- New spreading redness, fever, severe pain, uncontrolled bleeding or rapid deterioration requires prompt clinical escalation.
- Pressure injury care should sit within a broader plan for mobility, nutrition, continence, support surfaces and medical review.
- EmpowerLink nurses do not independently change a prescribed treatment plan without an authorised clinical review.
Service boundaries
- The service cannot commence without an adequate treatment order and supply plan.
- This is planned community care, not a substitute for urgent medical assessment.
- Healing time and outcomes cannot be guaranteed.
Wound and pressure injury care FAQs
Can you take wound photographs for the treating team?
Where clinically appropriate, photographs may be taken with informed consent using the approved health-record process. They are shared only with authorised recipients and never used for marketing without separate written consent.
Who supplies dressings?
Product responsibility is agreed before care begins. It may sit with the person, hospital, pharmacy, funding arrangement or EmpowerLink under an accepted quote; the referral should not assume products are included.
Can visits begin on the day of discharge?
Sometimes, but only after the wound plan, products, access, funding and appropriate nurse are confirmed. Referrers should submit discharge information as early as possible.
Do I need current wound-care instructions before visits can start?
Yes. Intake needs an adequate treatment plan or clinical order, the required products, visit frequency and a deterioration pathway. If instructions are incomplete or no longer current, clarification from the authorised treating clinician is required before routine care can commence.
Can EmpowerLink support pressure injury prevention as well as wound dressings?
Where accepted, nurses can implement the nursing components of an agreed prevention and treatment plan. Pressure injury care may also require medical review and coordinated actions for mobility, positioning, nutrition, continence and support surfaces.
What should I do if a wound suddenly worsens between visits?
Follow the deterioration instructions supplied by the treating team and seek prompt clinical advice for new spreading redness, fever, severe pain, uncontrolled bleeding or rapid change. Call Triple Zero (000) for an immediate or life-threatening concern; do not wait for a website response.
How is wound progress communicated?
Measurements, clinical notes and consented photographs may be shared with authorised recipients at the reporting intervals agreed during intake. Any material deterioration is escalated under the current wound plan; reporting does not guarantee a particular healing outcome.
Refer for wound care
Attach the current wound plan and requested commencement date.