Community nursing that connects the care plan to daily life
EmpowerLink provides planned nursing visits in the person’s home and community. We translate clinical instructions into a practical care plan, monitor changes, document each visit and keep the authorised care team informed.
What this service involves
EmpowerLink provides planned nursing visits in the person’s home and community. We translate clinical instructions into a practical care plan, monitor changes, document each visit and keep the authorised care team informed.
Information for referrers
For support coordinators, discharge teams, GPs and allied health clinicians, we offer one intake point for nursing assessment, care-plan implementation and progress communication across Greater Brisbane.
Who this service may suit
- NDIS participants seeking disability-related nursing supports that align with their approved plan
- Support at Home participants whose registered provider is seeking to arrange an agreed nursing service through a documented third-party delivery arrangement
- Private clients and families seeking self-funded nursing care after a written scope and fees are confirmed
- People leaving hospital who need an established clinical plan continued at home
- People managing chronic or complex health needs in the community
Eligibility and funding
- NDIS funding may be used when nursing supports are reasonable, necessary, disability-related and included in the participant’s plan.
- EmpowerLink can work with NDIA-managed, plan-managed and self-managed arrangements where the requested support matches registration and service capacity.
- For a Support at Home participant, service can begin only if their registered provider formally engages EmpowerLink for the agreed service under a documented third-party delivery arrangement. The registered provider remains responsible for care management, the service agreement and program obligations. EmpowerLink does not claim direct Support at Home provider approval.
- Private clients can request a written scope and quote. Care begins only after clinical fit, service capacity, fees, products or consumables, and the service agreement are confirmed.
Care that may be included after intake
The final scope is documented for the individual person after clinical, operational and funding review.
- Initial nursing assessment and an individualised care plan
- Health observations, monitoring and escalation against agreed parameters
- Implementation of documented treatment and medication plans within scope
- Education for the person, family and authorised support workers
- Clinical notes, incident documentation and progress updates for authorised referrers
- Coordination with the person’s GP, hospital and allied health team with consent
From referral to planned visits
- 01
Request intake contact
Use the callback form only for broad service and contact details. Intake will confirm the approved protected channel before you send a care plan, medication chart, discharge summary or other clinical records.
- 02
Clinical intake review
The nursing team checks urgency, location, competencies, equipment, funding and whether the requested work is within scope.
- 03
Assessment and service agreement
A nurse confirms goals, consent, visit frequency, escalation instructions and reporting expectations before routine visits begin.
- 04
Visits, records and review
The care team documents delivery, communicates material changes and reviews the plan when needs or clinical instructions change.
Safety and clinical governance
- Nursing work is allocated according to registration, demonstrated competency and the complexity of the care plan.
- Consent, privacy, infection prevention, medication safety and incident escalation are addressed during intake.
- Current prescriber or treating-team instructions are required for clinical procedures; EmpowerLink does not replace the person’s GP or specialist.
- Immediate or life-threatening concerns must be directed to Triple Zero (000), not the website referral pathway.
Service boundaries
- A referral is not accepted until clinical suitability, workforce capacity, funding and a service agreement are confirmed.
- EmpowerLink does not provide emergency response through its website or general office number.
- Clinical advice on this page is general and does not override instructions from the treating team.
Community nursing FAQs
Can a support coordinator refer directly?
Yes. A support coordinator, clinician, hospital team, participant or authorised representative can start a referral. We will obtain the person’s consent and request the clinical documents needed to assess the service.
Do you accept urgent hospital discharge referrals?
You can mark the requested discharge date and urgency on the referral. Acceptance depends on complete clinical information, the required competencies and available nursing capacity; it should not be assumed until confirmed in writing.
Will the referrer receive progress updates?
With the person’s consent, reporting frequency and recipients can be agreed at intake. Material clinical changes are escalated according to the documented care plan.
What information helps intake assess a community nursing referral?
Provide the requested nursing tasks, current care plan or clinical orders, relevant risks, preferred visit schedule, funding details and treating-team contacts. Intake may request further information before confirming that the service is clinically suitable and within capacity.
Can family members or support workers be involved in nursing education?
Yes, with the person’s consent and where it supports the agreed care plan. Education is matched to each person’s role and does not authorise anyone to perform tasks outside their training, assessed competency or employer requirements.
Does community nursing replace appointments with a GP or specialist?
No. Community nurses implement and monitor the accepted care plan, document relevant changes and communicate with authorised clinicians. Diagnosis, prescribing and changes to medical treatment remain with the appropriate treating practitioner.
Can EmpowerLink work with different types of NDIS plan management?
Potentially. NDIA-managed, plan-managed and self-managed arrangements may be considered when the requested nursing support is included in the participant’s plan and matches EmpowerLink’s registration, clinical scope and current service capacity. The arrangement is confirmed before care begins.
Prepare a clinical referral
Request intake contact, then use the approved protected channel for records.